Engaging New Customers Following Black Friday – Merchant ABCs #27

by Deb Carney on December 12, 2011

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Merchant ABCs hosts Deborah Carney and Vinny O’Hare joined Kim Salvino and Amy Ely of buy.at to discuss ideas on engaging new customers gained from Black Friday sales.

Topics include:

  • Promotion ideas to recapture the attention and dollars of Black Friday / Cyber Monday customers

·         Helpful data, creative and resources for affiliates so they can generate additional holiday sales

Key takeaways:

  • Consider time-sensitive promotions that encourage customers to keep returning to the site, such as daily deals or a “Countdown to Christmas” – great examples include eBay and Amazon’s daily and weekly deals

·         As the remaining shopping days dwindle, alter promotions to feature gift cards and/or free overnight shipping

·         Promote complementary products or add-ons for gifts they’ve already purchased, such as Kindle Edition books if the original purchase was a Kindle Fire

·         Use Black Friday / Cyber Monday sales data to give affiliates top seller data and popular categories, then let them know if and when you will highlight or offer a sale on these products again

·         Supply affiliates with shipping deadline dates and when gift card sales are strongest so they can plan and promote accordingly

·         Recognize that holiday promotions don’t have to stop at Black Friday and Cyber Monday, give affiliates offers that run through the rest of December and into post-holiday shopping promotions – for example, encourage gift card spending after the holidays

Helpful statistics:

From Shawn Collins’s Affiliate Tip Blog and citing stats from comScore:

  • Online shopping for Black Friday 2011 was a 26% increase versus Black Friday 2010

·         Thanksgiving Day (November 24) was also strong with an 18% increase over Thanksgiving 2010 with $479 million in online sales.

·         There was $1.25 billion in online spending on Cyber Monday 2011, which is up 22% from 2010

·         Cyber Monday 2011 was the heaviest online spending day in history and only the second day ever to surpass the billion-dollar threshold

Find us on Twitter:

Vinny O’Hare
Deborah Carney (a.k.a. Loxly)
Amy Ely
Kim Salvino
Merchant ABCs
Geekcast.fm

Learn more about buy.at:
Visit the buy.at blog
Facebook Fan Page
Twitter: @buyatUS

Thanks to Geekcast.fm for hosting our podcasts, check them out for lots of other great podcasts about affiliate marketing and marketing in general.

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